FAQ
Firstly, please check your spam emails. If you still don't find an order confirmation email after 1 hour, please write to us.
In most cases, if you didn't receive an order confirmation email, it could be because the payment didn't go through and your account will not be debited.
For any changes, please write to us immediately after placing your order. If your order is not yet processed we can try to modify it, but we cannot guarantee it.
For cancellations, please write to us immediately after placing your order. If your order is not yet processed we can try to cancel it. However, if your order has been shipped, we will not be able to cancel it.
For changing your delivery address, please write to us immediately after placing your order. If your order is not yet processed we can try to modify it, but we cannot guarantee it.
You will receive an email notification when your order has been shipped, which will include a tracking number.
You can also track your delivery status on littlesilkstories.aftership.com.
There can be a lag on the shipping providers' website. It can take upto 1-2 days for the status to be updated.
You will find a link to download your invoice in the order confirmation email.
Please check our shipping policy here.
You do not pay customs for deliveries within the EU.
For deliveries outside the EU, any customs, tariffs, and taxes applied to your order during shipment are solely your responsibility and we cannot be held responsible for such extra charges.
Please check our return policy here.
Contact us
Email - info@littlesilkstories.com